We take pride in the quality of all our products, so hope that you never experience any problems. However, in the unlikely event that you do, Aduro Australia products are covered by a limited manufacturers warranty period (please read warranty terms outlined below form).
In the unlikely event that your item has a manufacturing fault, please complete our warranty form below:
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We offer a full replacement/repair guarantee with our 12 month* manufacturers warranty for all Australian Domestic & International sales from the date of purchase, please retain your receipt as proof of purchase. In the case of product replacement/repair, the warranty period remains in line with the Original Purchase date. Our warranty does not cover general wear and tear, water damage, modifications, misuse or any damage caused by the user that would make your device unfit for use. There is no extended warranty period on a replacement product. Light emitting diodes that are broken are not included in this warranty, unless the number of light emitting diodes broken exceeds more than 3 in total, as product efficiency may not be decreased. It is the responsibility of the user to ensure they have read and understood the terms of use, FAQ and are aware of their own personal circumstance by conducting independent research or discussing with their doctor to ensure light therapy is suitable for them prior purchase. We action warranty replacements/repairs as quickly as possible, however due to periods of high demand we reserve the right for 14 – 28 business days from receipt of warranty unit. We are not required to provide a refund if you change your mind, please make your product selection carefully. Due to our strict infection control protocols, for the protection of our customers, all our products come sealed. Once this seal is broken/opened and the product is used, we can not accept returns.
*Our Personal LED Masks are not designed and are not suitable to be used in a Professional setting. Where our Personal mask is not used for its intended purposes (Personal use at home use for 1 user), in a professional setting (for income producing purposes), the 12 month warranty is void and will be reduced down to 6 months.
